The Role 

Endeavour is looking for an enthusiastic self-starter to join our Client Relations team as a Client Relations Manager! In this role, you will support the Directors in expanding and strengthening Endeavour’s client base while overseeing existing engagements. Acting as the primary point of contact for clients, you will foster strong relationships, understand client needs, and ensure the successful delivery of advisory and consulting services. You will work closely with consulting teams, engagement managers, and leadership to align client expectations with project execution.

This is an exciting opportunity to make a measurable impact by raising Endeavour’s profile across non-
profit organizations and enhancing the positive outcomes we deliver to the community.

Responsibilities

Client Relationship Management

• Act as the primary point of contact for clients and engagement teams, ensuring alignment and
  clear communication.
• Analyze client context, challenges, and objectives to guide project scoping and delivery.
• Implement client feedback systems and satisfaction metrics to enhance service quality and
  inform future projects.

Client Acquisition & Retention

• Support the Directors of Client Relations in attracting potential clients, screening applications,
  conducting interviews, and selecting clients for future engagements.
• Facilitate onboarding of new clients, ensuring clear understanding of engagement scope,
  expectations, and timelines.
• Lead initiatives to expand client partnerships and drive repeat engagements.
• Share client updates, issues, and successes with internal stakeholders to guide decision-making.

Project Oversight

• Work with project managers and volunteer consultants to ensure projects meet client
  expectations, timelines, and quality standards.
• Coordinate with cross-functional teams to ensure projects are appropriately staffed to meet
  client requirements.
• Participate in regular team meetings for client application screening, project updates, and
  strategic planning.
• Identify potential risks in client engagements and implement mitigation strategies with
  consulting teams.

Qualifications

• Proactive self-starter with excellent communication, teamwork, and leadership skills to drive
  client growth initiatives.
• Able to navigate ambiguous situations and exercise professional judgment.
• Capable of managing multiple client engagements simultaneously in a volunteer-driven
  environment.
• Available to participate in training sessions, team meetings (virtual or in-person), and the final
  presentation meeting for each consulting cycle.
• Experience in client management through prior work or Endeavour consulting experience is an
  asset.
• Committed to a minimum 1-year tenure with Endeavour Volunteer Consulting for Non-Profits.

Benefits

• Strengthen and broaden your skills in client management and strategic planning.
• Build relationships with a diverse group of professionals and leaders across consulting, industry,
  the social sector, and academia
• Access future opportunities to volunteer in other capacities and divisions within Endeavour.
• Make an impact while having fun!
• Enjoy a flexible schedule that accommodates your availability.

Please note: Endeavour is a 100% volunteer-driven organization, and as such, all our roles are
unpaid. This is a fantastic opportunity to make a meaningful impact while gaining valuable
experience and building your network.

Application

Documents Required:

• Resume
• Cover Letter

Subject Line: Application for Client Relations Manager

Email: yolanda.yan@evcn.ca

Cc: recruitment@endeavourvolunteer.ca; abiola.ogunleye@evcn.ca

Endeavour is committed to fostering a diverse and inclusive environment. We welcome volunteers from all backgrounds and experiences.